Hi! This is Jake. Here are some answers to common webstore questions. If you are having a webstore-related issue, PLEASE DO NOT ATTEMPT TO REACH ME ON SOCIAL MEDIA. I don't read social media. If you tweet at us about your order, or leave us an instagram comment, or write us a facebook message, your question will float eternally, unanswered, in the ether. If you can't find the answer to your question below, please send me an email at SMELLADELPHIA@GMAIL.COM Thanks!
1. WHY IS MY ORDER TAKING SO LONG??!!!!1
Every order is packed and shipped by me (Jake). Sometimes I'm busier than usual and orders take longer than expected to ship, but usually things are shipped in 7-10 business days.
With that said, technical errors do occasionally occur within our webstore platform. If you haven't received your order within 14 days, please send an email to the address at the top of the page with your order number, the date the order was placed, and the name you used for the order. Thanks for your patience!
2. HOW DO I FIND OUT THE STATUS OF MY ORDER?
When you place your order you will immediately receive a confirmation email. This means that your payment went through and your order was successfully processed. When I pack your order and ship it, you will receive another email with your tracking number (this usually takes a few days). You can use your tracking number to track your order here: https://tools.usps.com/go/TrackConfirmAction_input
Since it takes me a few days to pack orders, there is usually time for adjustments. Please send an email the address at the top of the page as soon as possible and I'll try my best to change your thingy.
4. MY RECORD IS POPPING AND CLICKING! IT IS ALSO SKIPPING! I AM TAKING YOU TO COURT!
Please clean your needle and/or adjust the pressure on your tone arm. If the problem persists, email the address at the top of the page!